We limit returns to 30 days for exchange or refund for defective merchandise.
Non-defective returns will be charged a 20% restocking fee and shipping fees to and from the customer will be the responsibility of the customer. Please contact us before returning to get return instructions otherwise returns may not be accepted.
Shipping Time and Delivery
Orders are processed and ship out from our California warehouse within 1-2 days and are delivered within 5-10 days by Fedex. You should receive an order confirmation email right after ordering if an email address is provided when ordering. You will receive another receipt email once your card has been charged and a final tracking email once your order has shipped and we have a tracking number for you.
Shipping is based on the total weight of the order + a base cost. Shipping can be calculated by clicking the buy buttons for each product. You are presented with Economy, UPS (Fedex) 2nd Day and 3rd day shipping rates, which you can choose from later.
Please note: We currently only ship within the United States. Rates given are for continental United States only.
How to Pay?
CODs: We’re sorry, we do not accept CODs.
Checks/Money orders: We do accept checks/money orders. You can enter your order online by selecting the payment by check option. After you may send us payment by check or money order to:
53 Avenue C
Burlington, Vermont 05408
Credit cards: We accept Visa, MasterCard, Discover, and American Express. You may use any of these forms of payment once you enter your order and are asked for payment.
Paypal: Yes, we do now accept payment by Paypal from verified accounts with PayPal confirmed shipping addresses. You may select payment by check when asked for payment when checking out and afterwards you may send payment to [email protected], and please also note your order & daytime phone number in the payment. Either select the option when checking out or send payments to: [email protected].
Over the phone: You may call in your order to us. However, it is better to enter your order online first so that way there is less chance of us getting the order information incorrect. You may order online and select the “call for credit card payment” option. After you have submitted the order you may simply call us at 802-735-2149 and provide us the credit card number if you don’t wish to give it online. Or, we will call you for payment within 24-48 hours if you don’t call us first.
Meeting Competitors’ Prices
We will often try to meet or even beat a competitors price. Just let us know where the better deal is and we’ll let you know know if we can match it.